Emergency Plumbing: What to Do Before the Professional Arrives

Quick action can save thousands in water damage

When a plumbing emergency strikes, the first few minutes are critical. Here's what to do immediately.

Shut off the water supply

The most important step is to stop the flow of water. Locate your main water shut-off valve — usually near the water meter or where the main line enters your home. Turn it clockwise to close.

Turn off the water heater

If you've shut off the main water supply, turn off your water heater to prevent damage from overheating.

Open faucets to drain remaining water

After shutting off the main valve, open faucets to drain the remaining water in the pipes and reduce pressure.

Contain the water

Use towels, buckets, and mops to contain and remove standing water. Move valuables and electronics away from the affected area.

Document the damage

Take photos and videos of the damage for insurance purposes before cleanup begins.

Call a professional

Contact an emergency plumbing service immediately. With FIX, you can request an emergency plumber 24/7 and get help within the hour.